AI Search and Recommendation
Predicts and suggests ideal products/services to give customers a faster and more relevant search experience.
Call satisfaction rankings
Classifies how successful individual calls were, providing powerful insight into training requirements, personal performance and call routing efficiency.
Analyses live calls and text interactions to quickly provide relevant contextual documentation directly to your agents.
Trouble ticket management
Automatically resolves complex tickets using historical data, providing customers with a quick, consistent and quality service.